Stop losing customers to slow support.
Tiquet is help desk software that uses AI to classify tickets, route them to the right agent, and help your team respond faster.
14-day free trial. No credit card required.
The problem
Support teams are drowning.
Tickets pile up. Agents waste time figuring out who should handle what. Customers wait hours for a first response. And managers have no visibility into what is actually happening.
Most help desk tools add complexity instead of removing it. More dashboards, more configuration, more things to manage. Your team ends up spending more time in the tool than helping customers.
How Tiquet helps
AI handles the grunt work.
When a ticket comes in, Tiquet reads it, classifies it by topic and urgency, and routes it to the right agent automatically. No rules to configure. No manual triage.
Your knowledge base deflects common questions before they become tickets. Your live chat widget lets customers get answers without leaving your site. Your agents focus on the hard problems.
What you get
A customer support platform that covers tickets, live chat, knowledge base, and analytics in one place.
AI ticket classification and routing
Every incoming ticket is analyzed for topic, intent, and urgency. It gets tagged, prioritized, and assigned to the best available agent. No manual sorting required.
- Automatic category and priority detection
- Skills-based agent assignment
- Escalation rules when SLAs are at risk
Live chat widget you can embed anywhere
A lightweight chat widget that drops into any website. Customers get real-time help without leaving the page. Agents handle chats alongside tickets in one view.
- Customizable to match your brand
- Pre-chat forms and smart routing
- Typing indicators and read receipts
Knowledge base that actually reduces tickets
Write articles, organize them by category, and let the AI chatbot surface answers before customers submit a ticket. Fewer repetitive questions means your team can focus on real problems.
- Rich text editor with media support
- AI-powered article suggestions in chat
- Public and internal article visibility
Analytics you will actually look at
Track response times, resolution rates, agent workload, and SLA compliance. Not 50 dashboards you never open. Just the numbers that matter.
- Real-time metrics dashboard
- SLA compliance tracking
- Export to CSV and PDF
Simple pricing
All plans include a 14-day free trial. No credit card required.
Starter
For small teams getting started.
- Up to 3 agents
- Email channel
- Knowledge base
- Basic reporting
Pro
AI features and automation.
- Up to 10 agents
- AI ticket classification
- Live chat widget
- Advanced analytics
Enterprise
For large teams with custom needs.
- Unlimited agents
- SSO & audit logs
- Dedicated account manager
- Custom integrations