Everything your support team needs. Nothing it does not.
A complete customer support platform with AI ticket classification, a live chat widget, knowledge base software, and the analytics to know what is working.
Ticketing System
One inbox for every channel
Every customer interaction becomes a structured ticket. Organize by status, priority, channel, and assignee. Internal notes, file attachments, and a full audit trail come standard.
- Unified multi-channel inbox
- Custom statuses and priorities
- Internal notes and @mentions
- File attachments and rich text
- Ticket merge and split
- Full conversation history
Ticketing System
AI Classification & Routing
Tickets go to the right agent automatically
Machine learning models analyze incoming tickets for topic, intent, and urgency. Routing rules assign each ticket to the most qualified agent in your team. No manual triage needed.
- Automatic category detection
- Sentiment and urgency analysis
- Skills-based agent routing
- Load-balanced assignment
- Escalation rule engine
- Continuous model improvement
AI Classification & Routing
Live Chat Widget
Real-time support on your site
A lightweight, customizable chat widget you can embed on any website or web app. Customers get instant help without leaving the page. Agents manage chats and tickets in one workspace.
- Sub-50KB embeddable widget
- Brand color and position customization
- Typing indicators and read receipts
- Pre-chat forms and routing
- Proactive chat triggers
- Mobile-optimized interface
Live Chat Widget
Knowledge Base
Let customers find answers on their own
Build a searchable library of articles, FAQs, and guides. The AI chatbot references your knowledge base to answer common questions before they become tickets.
- Rich text article editor
- Category and tag organization
- Full-text semantic search
- AI-powered article suggestions
- Public and internal articles
- Article performance analytics
Knowledge Base
Callback Scheduling
Customers pick a time that works for them
Let customers request a callback instead of waiting on hold. Agents see scheduled callbacks in their dashboard with full ticket context, so every conversation picks up where it left off.
- Customer self-service scheduling
- Timezone-aware availability
- Agent calendar integration
- Automated reminders
- Callback status tracking
- No-show rescheduling
Callback Scheduling
Analytics Dashboard
See what is happening in real time
Track resolution times, agent utilization, SLA compliance, and ticket trends from a single dashboard. Filter by date range, export to CSV or PDF.
- Real-time metrics dashboard
- Agent performance leaderboard
- SLA compliance tracking
- Ticket volume trends
- Custom date range filters
- CSV and PDF export
Analytics Dashboard
API & Webhooks
Build on top of Tiquet
A RESTful API and real-time webhooks let you integrate Tiquet into your existing tools. Create tickets from any source, sync data with your CRM, or build custom automations.
- Full REST API coverage
- Webhook event subscriptions
- API key authentication
- Rate limiting and pagination
- Comprehensive API docs
- SDKs for popular languages
API & Webhooks
Multi-Tenant Architecture
One platform, separate workspaces
Each organization gets a fully isolated workspace with its own agents, tickets, knowledge base, and settings. Built for agencies, MSPs, and multi-brand businesses.
- Isolated data per organization
- Per-tenant branding and settings
- Role-based access control
- Cross-tenant admin console
- Tenant provisioning API
- Independent SLA policies
Multi-Tenant Architecture
Plus everything else you would expect
Beyond the core platform, Tiquet includes dozens of features to cover every part of your support operation.
AI Chatbot
Resolves common questions automatically using your knowledge base.
Smart Search
Find any ticket, article, or customer in milliseconds.
Advanced Filters
Slice your ticket queue by any field or combination.
Notifications
Real-time alerts via email, in-app, and browser push.
Team Management
Invite agents, set roles, and manage permissions.
SSO & Security
Enterprise SSO, audit logs, and data encryption at rest.
Multi-Channel
Widget, email, and API channels in one unified inbox.
SLA Policies
Define response and resolution targets with escalation rules.
Custom Fields
Add organization-specific fields to tickets and contacts.
Automations
Trigger actions based on ticket events and conditions.
Data Privacy
GDPR-ready with data residency options and retention policies.
Quick Setup
Go live in under five minutes with guided onboarding.